Jo’s Delights respects the privacy of our customers, business partners, employees and job applicants and other visitors to our website who may choose to provide personal information. We recognise the need for appropriate protections and management of personal information that you provide to us. This Privacy Statement will assist you in understanding what types of information we may collect, how that information may be used, and with whom the information may be shared.
We take all major credit cards (Visa, Mastercard, Discover, and American Express), cash and personal checks.
If you do not pick up your order, Jo’s Delights will not issue a refund, regardless of the circumstance. We will be happy to remake the product for you if you need it again; however, you will have to pay for both. We cannot refund any product that is abandoned by the customer.
If Jo’s Delights has been deficient in our production of your product, we would appreciate it if you would let us know and bring back the remaining product. This allows us to correct our team, and get it perfect next time. Obviously, in this case we will provide you a full refund for the product. We retain the right to judge our product quality for ourselves.
If you have bought a Jo’s Delights product and do not care for it, then we hope you will try something different next time; however, a refund will not be given. If you cancel your ordery order with more than 24 hours notice, we will give you a full refund for your product. If you cancel with less than 24 hours notice, we will retain any deposit given up to that point.
Refunds on custom-made or tailor-made products are handled differently. Terms & conditions need to be discussed and agreed upon separately.
Order Cancellation Policy
Cancellations 48 hours before the pick-up/delivery date will receive a full refund. Any cancellations occurring less than 48 hours before pick-up/delivery date will result in a forfeit of 50% of any deposits or payments made up to that point.
Any complaints require a photo or the actual product to be brought in for our inspection. Either of these examples is needed in order for our production department to find the source of the problem and to get it resolved.
All products produced by Jo’s Delights are Vegan, made from non-gluten-containing ingredients. All ingredients used, are in nature free from Gluten, Dairy and Soy. We take every precaution in our production environment to avoid any cross contamination of allergens not present in existing ingredients. We do not handle any Gluten, Dairy, Soy, Lupin, Molluscs, Crustaceans, Fish and Eggs in our production environment. All equipment and the entire facility is exclusively reserved for the production of Jo’s Delights products. Our production environment, handles other Allergens including nuts, peanuts, celery, sesame, mustard and sulfites. Therefore, any products which do not actively have these ingredients, may have traces of nuts, peanuts, celery, sesame, mustard and sulphites. May also contain occasional fruit pits.
Our products are not free from sugar. Most of our products are sweetened with natural sugars and contain naturally occurring sugars. Upon request, sweeteners can be replaced with zero calorie sweeteners such as Xylitol.
All orders are handled individually and prepared freshly. Occasionally, some products might be unavailable. If an item you ordered is not in production during the time of ordering, we will first try to contact the customer either by phone or via email. We will give you other comparable choices to choose from. If our offer does not meet your requirements, we will offer a full refund of any payment made.
Personal Information is information that can be used to identify or contact a specific individual, such as a name, address, telephone number or email address. Jo’s Delights may collect certain personal information from customers, business partners, employees and candidates for employment. Jo’s Delights does not collect personal information when you visit the Jo’s Delights website unless you choose to provide such personal information. No credit card information is stored on Jo’s Delights website. Credit card information that is given by phone is destroyed immediately after approval and processing.
Jo’s Delights will use personal information to provide customers and business partners with information and services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to deliver products/services to you, to bill you for products/services you purchased, and to provide ongoing service and support. Occasionally we may use your information to contact you for marketing and quality assurance purposes. Personal information collected online may be combined with information you provide to Jo’s Delights through other sources such as trade shows and/or our advertising campaigns.
Jo’s Delights will not share personal information with third parties. Jo’s Delights will not sell, trade or lease your personal information to others. We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Choice and Consent
Jo’s Delights does not require that customers, business partners or visitors to the Jo’s Delights website provide any personal information. The decision to provide personal information is voluntary. In some instances, if you do not wish to provide the personal information requested, you may not be able to proceed with the activity or receive the benefit for which the personal information is being requested.
Other Information/Logging and Cookies
Like many other websites, we use “cookie” technology to improve your experience at our site. Cookies are small pieces of data that are placed in your computer’s browser to store your preferences. When you visit a website, a message is sent back to the web server by the browser accessing the web site. You may elect not to accept cookies by changing the designated settings on your web browser. However, not utilising cookies may prevent you from using certain functions and features of websites.
Links to Non-Jo’s Delights Websites and Third Parties
You may, at any time, remove your personal identifying information from our current customer database. If you have submitted personal identifying information to us and you wish to have it removed from our records, if you have other questions about this policy, the information you have provided to us, or wish to notify us that you do not want your information shared with unaffiliated third parties, please contact us at:
Jo’s Delights, 51 Triq il-Wied, Mellieha MLH1254 or email us at [email protected].
So that we can process your requests, include both a detailed explanation and, in the subject line of your message, indicate “Delete Information,” “General Privacy Question,” “Access to Personal Information,” or “Opt Out of Sharing.” We will respond to all reasonable requests as soon as feasible.
Any questions regarding this Privacy Statement or if you believe that the privacy of your personal information has not been respected, you may make a written submission to Jo’s Delights, 51 Triq il-Wied, Mellieha MLH1254 or email us at [email protected]. So that we can process your requests, include both a detailed explanation and, in the subject line of your message, indicate “Delete Information,” “General Privacy Question,” “Access to Personal Information,” or “Opt Out of Sharing.” We will respond to all reasonable requests as soon as feasible.
Please note that this Policy may be subject to modifications from time to time. Any significant changes to this policy will be posted here. Jo’s Delights encourages you to periodically review this policy to be informed of how we collect, use and protect your information.
We do not keep any information relating to your payment details when you purchase anything from our website or download any of our applications. This is handled entirely by a separate online payment system which we have no connection with. We currently use the services of 247Pay Ltd and more information on how they process your data can be obtained on their own website: www.247pay.eu